Support.
We answer every email, usually within a day.
support@roxlete.comCommon questions
How are training plans generated?
Roxlete uses AI to build a plan from your race date, current fitness, weekly availability, and equipment access. You can regenerate your plan any time your situation changes — new race date, injury recovery, more gym days.
I don’t have a sled / ski erg. Can I still train?
Yes. Tell the plan generator what equipment you have and it substitutes comparable work (for example, heavy carries or resisted pushes for sled work).
How do I cancel my subscription?
Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → Roxlete. Canceling during the 7-day free trial stops any charge.
How do I restore a purchase on a new phone?
Settings tab → Restore Purchases (make sure you’re signed into the same Apple ID).
Where is my data stored?
On your device. There are no accounts. Deleting the app removes your data.
Is Roxlete affiliated with HYROX?
No. Roxlete is an independent training app and is not affiliated with, endorsed by, or sponsored by HYROX or Upsolut Sports GmbH.
Is this medical advice?
No. Roxlete provides general fitness information only. Consult a physician before starting any training program.